The Wagons Learning team conducts a gap analysis and maps the competency levels of the target audience.
On the job observation through field visits:
Our team makes few customer calls with participants and spend time with them during working hours.
For Example : In Selling Skill interventions mandatorily our team will accompany the participants on some of their sales calls.
Survey Questionnaires or Assessment test or Case study
Our team of knowledge experts design the survey questionnaires for different knowledge/technical intervention to exactly understand the knowledge/skill gap.
For example : In Advanced Excel Programs our team mandatorily conduct assessment to understand the current knowledge level of participants.
Our team visit few customer outlets and spend time in the working environment and give a detailed mystery shopping report.
For Example : In Customer Service interventions mandatorily our team will do mystery shopping by being a potential customers and measure the service level at the outlets.
Stakeholders and immediate supervisor meetings:
Our delivery team meets with all the stakeholders to understand their expectations and incorporate the same to achieve best results.